Dear Candidate,
Greetings from WNS!!
We are organizing a Hiring Event for “Assistant Manager- Customer Service” Role.
Walk-In Details
Date – 21- 22 Jan 2025 (Tue- Wed)
Address – World Tech Park, Tower A2-A3, 11th Floor, Sector-30, Gurgaon
Time– 11:30am to 3pm
Please carry hard copy of your updated CV
Job Details –
To manage team & provide support to clients for process related queries and assistance.
Key Accountabilities : Meeting SLA’s consistently by managing the performance of the team.
Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards.
People Management and ensuring smooth functioning of the process/team Controlling attrition.
Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations.
Coach direct reportees to achieve desired result & Performance Management (Appraisals)
Report team’s performance dash boards on a weekly and monthly basis.
Management of team productivity.
Associate Engagement and Development Qualification : Bachelor Level Graduate Special
Role requirement : Must be from Travel Background.
Must have excellent communication Skills as will be required to communicate with the Clients.
Must have experience on Amadeus and Sabre GDS.
DROP YOUR CV ON BELOW MENTIONED EMAIL IF YOU’RE INTERESTED!
kunal.goel@wns.com
Note- Team Handling experience of at least 2-3 years is mandate.
Minimum Qualification – Graduate
Salary Maximum Up to – 7.5 LPA (Basis interview and last drawn salary) + Incentives
Kunal Goel
kunal.goel@wns.com
HR Associate at WNS Global Services || Talent Acquisition